PHP's Customer Service Specialists are available from 8:30 a.m. to 5:30 p.m. to assist you.  They are waiting to take your call!

• Commercial members call 517.364.8500 or 1.800.832.9186.
   
• FamilyCare / Medicaid members call 517.364.8540 or 1.800.661.8299.

Our Call Center does experience peak times of the day, week, month and year in which callers may experience higher than normal wait times.  To avoid these higher and undesirable wait times, please avoid the times listed below:

PHP is located at 1400 East Michigan Avenue in Lansing.  We are just East of the Medical Arts Building and the Sparrow Professional Building. Click here

Do you speak a language other than English? PHP uses the AT&T Language Line to assist with translations. In order to access this service, you simply call PHP Customer Service and identify the language you speak. PHP will then contact an interpreter to help with the call.

TTY/TDD users, speech impaired or hearing impaired, may call the Michigan Relay Center at 1.800.649.3777 and ask for 1.800.832.9186 (commercial members) or 1.800.661.8299 (FamilyCare / Medicaid members).

Our Call Center includes staff dedicated to processing and responding to mail requests.  You can submit your questions and comments by mail addressed to:

Attn: Customer Service

Physicians Health Plan
PO Box 30377
Lansing MI 48909-7877

Send us an E-mail by clicking here and filling out the secure General Inquiry form.  We will respond to you within 3 business days.