PHP Home
Current Location: Frequently Asked Questions
  PHP
Quick Links

  Frequently Asked Questions

Welcome to the Customer Service Department’s Frequently Asked Questions Page! For your convenience, the FAQ’s are arranged based on category. This page lists the most common topics that our Customer Service Representatives and Specialists discuss every day with members just like you. If you don't find the answer to your questions, please call us! Our Specialists are waiting to hear from you.

  Questions About Providers

  Questions About Bills
and Explanation of Benefits

  Questions About Pharmacy
Benefits

  Questions About Other
Insurance

  Questions About Mental
Health and Substance Abuse
Services


Our Customer Service Specialists are waiting to take your call! Call us at 517.364.8500 or 1.800.832.9186 between 8:30 a.m. and 5:30 p.m. Monday through Friday.

  Questions About PHP
PLUS

  Questions About Referrals
or Authorizations

  How to obtain care?

  Questions About Emer-
gencies and Urgent Care

  Questions About Claims

  Questions About
Enrollment and Member-
ship